The appointments were confirmed on Saturday, December 13, 2025, by SHA Chief Executive Officer Mercy Mwangangi, who said the new officials will play a key role in supporting the Authority’s mandate as health sector reforms continue.
According to Mwangangi, the recruitment followed a competitive and transparent process that began on July 29, 2025, and was designed to address leadership gaps that have previously affected the Authority’s operations.
“The Social Health Authority is pleased to announce the appointment of eighty-two Principal Officers following a competitive recruitment process,” Mwangangi said in a statement.
“These appointments are intended to strengthen management systems and enhance the delivery of services to Kenyans.”
The newly appointed officers have been deployed across several critical departments within SHA. These include legal services, benefits management, supply chain management, planning and partnerships, and registration and compliance at both national and county levels.
SHA also named Principal Officers responsible for fund management and finance, a move expected to improve financial oversight and accountability within the Authority.
In addition, new officers have been appointed to head human resource management and development as well as customer experience, reflecting a renewed focus on staff welfare and service responsiveness.
Other key appointments include Principal Officers in Information, Communication and Technology (ICT), corporate communications, internal audit, records management, and administration. These roles are expected to strengthen internal controls and improve coordination within the Authority.
A significant number of the appointments were made at the county level. According to the announcement, 47 officers were appointed as Principal Officers in charge of claims management in counties, an area that has previously faced delays and operational challenges.
SHA said the county-based appointments are intended to speed up claims processing, reduce backlogs, and improve coordination between the national office and county health facilities.
The appointments come at a time when SHA has been undergoing major reforms following the rollout of the new national health insurance framework. The Authority has faced management and operational challenges that raised concerns about efficiency and sustainability.
Health sector stakeholders have in recent months raised issues related to claims processing, staffing gaps, and coordination, prompting calls for structural changes within the Authority.
Mwangangi acknowledged the role played by existing staff during the transition period, thanking them for maintaining operations despite leadership gaps.
“The Authority takes this opportunity to appreciate the dedication and commitment shown by staff who have supported interim arrangements during this transition,” she said.
SHA expressed confidence that the newly appointed officers will help stabilise operations, improve accountability, and support the full implementation of ongoing health reforms.
The Authority added that further measures will be taken to monitor performance and ensure the new management structure delivers measurable improvements in service delivery to the public.
SHA is a key institution in Kenya’s health sector and plays a central role in managing health insurance contributions, claims, and benefits for millions of Kenyans.
The newly appointed officers have been deployed across several critical departments within SHA. These include legal services, benefits management, supply chain management, planning and partnerships, and registration and compliance at both national and county levels.
SHA also named Principal Officers responsible for fund management and finance, a move expected to improve financial oversight and accountability within the Authority.
In addition, new officers have been appointed to head human resource management and development as well as customer experience, reflecting a renewed focus on staff welfare and service responsiveness.
Other key appointments include Principal Officers in Information, Communication and Technology (ICT), corporate communications, internal audit, records management, and administration. These roles are expected to strengthen internal controls and improve coordination within the Authority.
A significant number of the appointments were made at the county level. According to the announcement, 47 officers were appointed as Principal Officers in charge of claims management in counties, an area that has previously faced delays and operational challenges.
SHA said the county-based appointments are intended to speed up claims processing, reduce backlogs, and improve coordination between the national office and county health facilities.
The appointments come at a time when SHA has been undergoing major reforms following the rollout of the new national health insurance framework. The Authority has faced management and operational challenges that raised concerns about efficiency and sustainability.
Health sector stakeholders have in recent months raised issues related to claims processing, staffing gaps, and coordination, prompting calls for structural changes within the Authority.
Mwangangi acknowledged the role played by existing staff during the transition period, thanking them for maintaining operations despite leadership gaps.
“The Authority takes this opportunity to appreciate the dedication and commitment shown by staff who have supported interim arrangements during this transition,” she said.
SHA expressed confidence that the newly appointed officers will help stabilise operations, improve accountability, and support the full implementation of ongoing health reforms.
The Authority added that further measures will be taken to monitor performance and ensure the new management structure delivers measurable improvements in service delivery to the public.
SHA is a key institution in Kenya’s health sector and plays a central role in managing health insurance contributions, claims, and benefits for millions of Kenyans.
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